Common questions
Straight answers. No fluff. If you don't find what you're looking for, just ask.
How We Work
It starts with one call.
No sales pitch. No 40-page proposal. Just a 30-minute conversation to figure out if we're the right fit.
30-minute call (free, no obligation)
You tell us what you're dealing with. We ask questions, share initial thoughts, and tell you honestly if we're the right fit. If we're not, we'll point you to someone who is.
Proposal within 48 hours
Clear scope, timeline, cost — and exactly what you'll receive. No 40-page SOW. Usually 2-3 pages. You'll know what you're paying for before you pay anything.
Kick off within a week
Sign off and we start. You get a shared channel for updates, a project timeline, and your first progress update within 5 business days.
Dashboard access & full visibility
You get a live dashboard showing agent work, project progress, and every task in real time. No chasing updates — you see exactly where things stand, whenever you want.
Ship + 30-day warranty
We deploy to production and hand over everything — source code, documentation, infrastructure. Then we stick around for 30 days. If anything breaks, we fix it free.
Frequently asked questions
The stuff most people want to know before they book a call.
Getting Started
I have an idea but no technical background. Can you help?
That's exactly who we work with most. You don't need to know what a database is or which framework to pick — that's our job. You bring the idea and the domain knowledge, we handle the technical side. We'll walk you through every decision in plain English so you always understand what's being built and why.
I'm just starting out. Is it too early to work with you?
Not at all. Some of our best work is helping solopreneurs go from "I have this idea" to a working product. We'll help you figure out what to build first, what can wait, and how to get something in front of real users without burning through your savings. Starting lean is smart — we'll make sure you stay that way.
Can you help me figure out what I actually need?
Yes — and that's what the discovery call is for. A lot of people come to us knowing the problem but not the solution. We'll ask the right questions, cut through the noise, and map out a realistic path forward. Sometimes the answer is simpler (and cheaper) than you think.
Pricing & Engagement
How much does it cost?
Every project is different, so we don't publish a price list. We work with solopreneurs, startups, growing teams, and established businesses — and we'll scope something that fits your budget and goals. You'll get a clear quote after the discovery call, before you commit to anything.
Do you charge hourly or fixed price?
Both, depending on the project. Defined builds get fixed pricing — you know the total upfront. Ongoing maintenance or advisory work is time & materials with a monthly cap you control. We'll recommend the model that makes sense for your situation.
What's the minimum engagement?
No minimum contract length. Some projects are a 2-week sprint, others run for months. We scope to the problem, not to a billing cycle. If you need a quick audit or a single automation, that's fine too.
Process & Delivery
What if I'm not happy with the work?
You get regular progress updates and working demos — not a big reveal at the end. If something's off, we catch it early and course-correct. After delivery, we include a warranty period for any bugs in our work. And once the project is paid for, the code is yours — no lock-in, no hostage situation.
I'm not technical. Will I understand what's happening?
Yes. Most of our clients aren't technical — that's why they hired us. We explain things in plain English, show you working demos instead of code diffs, and you'll always know what's happening and why. No jargon, no hand-waving.
How do you communicate during a project?
Weekly demos of working software, async updates via email or your preferred channel, and direct access — no account managers or ticket queues between you and the person doing the work. You talk to the engineer, not a middleman.
Tools & Approach
Do you only use open-source tools?
No. We use the right tool for the job. Sometimes that's open-source, sometimes it's a commercial product, sometimes it's custom-built. The goal is the best outcome for your business — not ideology. We'll explain the trade-offs and let you decide.
What tech stack do you use?
It depends on what your project needs. Common picks: React or Next.js for frontend, Node.js or Python for backend, PostgreSQL for databases, Docker for deployment, and whatever cloud or VPS makes economic sense. We pick the stack based on your requirements — not our comfort zone.
Can you work with our existing systems?
Absolutely. Most projects involve integrating with existing tools, APIs, or databases. We'll audit what you have, figure out what's worth keeping, and build around it. We don't rip and replace unless there's a clear reason to.
Security & Support
Do you sign NDAs?
Yes — happy to sign yours, or we have a standard mutual NDA ready to go. We treat every client's data and business information as confidential by default, NDA or not.
How do you handle security?
Security is built in, not bolted on. Every project gets encrypted credentials management, access controls, dependency scanning, and secure deployment pipelines. If you have compliance requirements (SOC 2, HIPAA, etc.), we'll scope those into the build from day one.
What happens after the project is delivered?
You get the code, the docs, and the keys. The 30-day warranty covers any bugs. After that, we offer optional maintenance retainers — or you can take it fully in-house. We build things so you're never dependent on us to keep the lights on.
Ready to talk?
30 minutes, no obligation. We'll tell you honestly if we can help — and if we can't, we'll point you to someone who can.
Typical response: same business day